For independent property managers & small management companies in Southern California

Your best leasing prospects don't leave voicemails.

They call the next company on the list. ReliefLine answers when your office can't — after hours, at lunch, mid-showing — in English or Spanish, and books the tour before your competitor picks up.

2-min demo A standard leasing line
"Leave a message" The same call, with ReliefLine
Booked a showing

Coming soon: the same after-hours call, side by side — voicemail vs. ReliefLine. Book the demo to hear it on your own properties now.

Hear it on your own listings
Book 15 minutes. Within 48 hours we send you a recording of ReliefLine taking three real calls, built on your actual properties.
15-minute call · no pitch
Hear it on your properties before you pay English & Spanish 30-day full refund — your call
Books onto
Google Calendar, Outlook, Tenant Turner, Rently, ShowMojo.
Delivers to your team
A structured call summary the moment each call ends — works alongside AppFolio, Buildium, and Rentvine.
Writes directly into
AppFolio & Buildium — on the Pro plan.
The cost of a quiet phone

Your leasing line doesn't stop being valuable when the office closes.

More than half of rental inquiries come in outside business hours, and the first company to call back is the one that gets the tour. A voicemail box doesn't book anything — the next listing on the prospect's screen does.

$4–5.5K
what a placed tenant is worth to your company — leasing fee plus a year of management
$90–115
in rent your owner loses for every day that unit sits empty
85%
of callers who reach voicemail never call back — they call the next listing

Placed-tenant value based on Southern California management (~8% of rent) and placement (75–100% of one month's rent) norms, mid-2026; vacancy figure at ~$2,700–3,400 typical rents; voicemail call-back figure from published answering-service research. Verify current numbers before quoting.

Fix the after-hours gap
Three jobs, covered

One line for leasing, maintenance, and emergencies.

ReliefLine isn't a replacement for your team — it's the coverage they don't have time to provide themselves.

Leasing

Answers availability and pricing questions in English or Spanish, references your live listings, walks the prospect toward applying, and books the tour straight onto your calendar.

Maintenance

Captures a complete ticket — unit, tenant, and the actual problem, not just "something's broken" — and asks the one question that separates a routine request from an emergency. It's in your queue before your team clocks in.

Emergencies

Uses your own written definition of an emergency, errs toward treating a call as urgent, and warm-transfers to your on-call contact — waiting for a real person to answer, with a backup contact if the first doesn't. Every one recorded and timestamped.

See it take a call
How it works

You hear it before you commit to anything.

01

You hear it first

Book the demo. Within 48 hours we build ReliefLine on your real listings and send you a recording of it handling a leasing inquiry, a maintenance request, and an after-hours emergency. You decide from there.

02

We tune it with you

You sign off on the script, the escalation rules, and the fair-housing language before your number is ever forwarded. Nothing reaches a caller you haven't approved.

03

It answers every call you can't

After hours, at lunch, on the other line — in English or Spanish. Leasing prospects, tenant maintenance, vendors: it tells them apart and handles each one.

04

Bookings land, emergencies escalate, everything's logged

A prospect gets a tour on your calendar. A burst pipe at 11 p.m. warm-transfers to your on-call contact. Everything else is waiting in your morning log.

Build my demo
Every call, on the record

You wake up to a clean log — not a full voicemail box.

Who called, why, what ReliefLine did, and what still needs you. Ready before your team starts the day.

Get the morning log
Before it answers a single call

It doesn't go live until it handles your calls the way you would.

✓

Built around your properties

Your units, availability, leasing terms, office hours, and escalation contacts are loaded in first — not a generic script with your name dropped into it.

✓

Reviewed for fair housing

Every script is checked against the Fair Housing Act and California FEHA before it goes live — no steering language, no stated screening criteria, and it never implies anything about Section 8 or source of income. You and your broker approve the final wording.

✓

Stress-tested against real scenarios

We run it through the calls that actually come in — a prospect asking about a 2-bed, a tenant with no hot water, a burst pipe at 2 a.m. — and tune it until every one lands correctly.

✓

You approve every word

You sign off on the script and the escalation rules before your number is ever forwarded. Nothing reaches a caller that you haven't seen.

✓

It stays in its lane

Every call is recorded, transcribed, and timestamped. ReliefLine never quotes ledgers, takes payments, or commits to a lease or a rent amount — it captures the call and routes it.

Book a walkthrough
Founder photo
Who's behind it

Built around one expensive problem.

ReliefLine was founded in San Diego by Quinton Kom, after watching small service businesses lose customers to the same thing over and over: the phone rings after hours, at lunch, or mid-showing, goes to voicemail, and the caller hires whoever picks up next.

Most answering services just take a message. ReliefLine is built to handle the call — answer the questions, book the showing, escalate a real emergency — and hand your team a clean log by morning. Every deployment is configured and tested against your own calls before it goes live, and every script is reviewed for Fair Housing Act and California FEHA compliance.

ReliefLine · San Diego, California

The offer

Hear it before you pay.

You don't pay until you've heard it work.

Book the demo. Within 48 hours we build ReliefLine on your actual listings and send you the recording of it taking three live calls — a leasing inquiry, a routine maintenance request, and an after-hours emergency. If you go live, you're covered by a 30-day full-refund window: if it's not carrying its weight by day 30, that's your call, and we refund the month. No metric to argue.

  • ✓Built on your properties —real listings, your hours, your escalation contacts.
  • ✓Three recorded calls —leasing, maintenance, emergency — in your inbox within 48 hours.
  • ✓30-day full refund —go live, and if it's not working by day 30, you decide and we refund the month.
  • ✓Month to month —no contract, cancel anytime, and you keep your number.
30 days
Full refund, your call
No metric, no argument.

Every build is configured and stress-tested by hand — several hours of setup per client — so we take on a limited number of new properties each month.

Hear it on my listings

Draft — pricing tiers and terms to be confirmed before launch. The 30-day refund terms and what counts toward them are in a one-page pilot agreement.

Pricing

Simple pricing by portfolio size.

Starter
Up to 75 doors
from $199/mo
  • After-hours & overflow call handling
  • English & Spanish
  • Call summary + calendar / showing-tool booking
Standard
75–250 doors
from $379/mo
  • Everything in Starter
  • Daytime forward-on-busy / no-answer coverage
  • Priority emergency-escalation SLA
Pro
250–600 doors
from $699/mo
  • Everything in Standard
  • Direct write-back into AppFolio & Buildium
  • Multiple portfolios / numbers + monthly owner-ready report

Your exact rate depends on door count and after-hours call volume — we confirm it on the demo, no surprises. Pilot clients keep their rate as long as they stay.

For comparison: a live answering service runs $400–900/mo and just takes a message. A leasing VA runs $1,200+.

Get my exact rate
Before you ask

The questions every management company asks first.

Is this replacing my front desk / leasing agent?

No. ReliefLine picks up specifically when your team can't — after hours, during lunch, or when every line is already busy. Your staff stays in charge during business hours; this just makes sure nothing falls through the cracks around them.

Does it answer in Spanish?

Yes. It detects the caller's language and switches — English or Spanish, mid-call if needed. Your call summaries come to you in English either way.

Is the script fair-housing compliant?

It's built to be: no steering language, it won't state screening criteria that could screen out a protected class, and it never implies anything about Section 8 or source of income. You and your broker approve the final wording before it goes live, and we adjust anything you flag.

How do I know it's ready for real tenants?

It doesn't go live until you've signed off on the script, the escalation rules, and the fair-housing language, and it's been tested against your actual call scenarios. Every call is recorded and logged so you can check the work. And if it's not carrying its weight in the first 30 days, you get a full refund — your call, nothing to argue.

We already run a property management platform — does this replace it?

No, it works alongside it. It books onto the calendar or showing tool you already use — Google, Outlook, Tenant Turner, Rently, ShowMojo — and sends your team a structured summary the moment each call ends. Direct write-back into AppFolio and Buildium is available on the Pro plan.

What happens with a real emergency after hours?

It uses your written definition of an emergency, errs toward treating a call as urgent, and warm-transfers to your on-call contact — waiting for a real person to pick up, with a backup contact if the first doesn't answer. Every one is recorded and timestamped, which is better cover than a cell nobody answered.

Does it record calls — and what about consent?

Every call opens with a California-compliant recording disclosure by default. Recordings and transcripts are yours; we delete them on request when you cancel.

What if ReliefLine goes down?

Calls fall back to your existing voicemail or ring your on-call cell — you're never worse off than you are today.

How is this different from a regular answering service?

A traditional answering service takes a message. ReliefLine has a real, natural conversation, asks the right questions for a leasing inquiry or a maintenance issue, and books directly onto your calendar — not just relays a note.

Ready?

Hear it handle a real call for your properties.

Industry lead-response research is blunt: reply in minutes and you convert, reply the next morning and you mostly don't. Voicemail replies never. The demo takes 15 minutes.

Book my demo